Privacy Policy

Privacy Policy

At Meowshroom, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Last updated: October 2025

1. Information We Collect

Personal Information

When you make a purchase or create an account, we collect:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

  • Browser type and version
  • IP address and location data
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send you marketing communications (with your consent)
  • Improve our website and customer experience
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Analyze website traffic and user behavior

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers

  • Shopify: Our e-commerce platform provider
  • Payment Processors: To process your payments securely
  • Shipping Carriers: To deliver your orders
  • Email Service Providers: To send you communications
  • Analytics Providers: To understand website usage (e.g., Google Analytics)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality
  • Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us through our Support page.

7. Marketing Communications

With your consent, we may send you:

  • Promotional emails about new products and special offers
  • Updates about your orders
  • Newsletters and company updates

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Support page.

Our Details

Business Name: Meowshroom
Location: Sydney, Australia
Website: www.meowshroom.store

14. Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC).