Meöwshroom Guidebook
Meowshroom FAQ (Q&A)
📦 Shipping & Delivery
Q: Where do you ship from?
A: All orders ship from Sydney, Australia, with love.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout. International delivery times vary depending on your location.
Q: What are your shipping rates?
A: Free shipping within Australia | $10 AUD worldwide | Free worldwide shipping on orders over $250 AUD
Q: How long does shipping take?
A: Orders are usually processed within 2-3 business days. Within Australia, delivery typically takes 3-7 business days. International orders may take 10-20 business days, depending on the destination.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.
🔄 Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Yes. If your scarf arrives unused, in original condition and packaging, you may return it within 30 days of receiving your order. Please see our Refund Policy for details.
Q: How do I start a return?
A: Contact us at hello@meowshroom.store with your order number and reason for return. We'll provide return instructions within 1-2 business days.
Q: Who pays for return shipping?
A: Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
🧣 Product Care
Q: How do I care for my silk scarf?
A: We recommend professional dry cleaning only. Keep your scarf away from water, rain, and chemicals. Store it flat and untied when not in use.
🎁 Orders & Gifts
Q: Do you offer gift packaging?
A: Absolutely. Every Meowshroom scarf comes in our signature gift box, ready to delight.
Q: Can I modify or cancel my order?
A: Please contact us immediately at hello@meowshroom.store. We'll do our best to help, but once an order is processed, we may not be able to make changes.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, and Google Pay through our secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and PCI-DSS compliant payment processors to protect your information.
🌍 International Orders
Q: Do you ship to my country?
A: We ship worldwide! Shipping is $10 AUD flat rate, or FREE on orders over $250 AUD.
Q: Will I have to pay customs or duties?
A: International customers may be responsible for customs duties and taxes imposed by their country. These fees are not included in our shipping costs.
Q: Can I see prices in my local currency?
A: Yes! Our currency converter automatically displays prices in multiple currencies for your convenience.
Store Policies
Refund / Return Policy
We accept returns of unused items in their original packaging within 30 days of delivery. Return shipping costs are the customer's responsibility. Please contact us at [your email] before returning any item. Refunds will be issued once the product is received and inspected.
Shipping Policy
Orders are processed within 2-3 business days. Shipping times depend on your location:
Australia: 3-7 business days (FREE shipping)
International: 10-20 business days ($10 AUD flat rate, FREE over $250 AUD)
For full details, please see our Shipping Policy.
Privacy & Security
We are committed to protecting your personal information. We use SSL encryption and secure payment processors. For complete details, please read our Privacy Policy.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!
Last updated: October 2025