Meöwshroom Guidebook
Meowshroom FAQ (Q&A)
Q: Where do you ship from?
A: All orders ship from Sydney, Australia, with love.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout. International delivery times vary depending on your location.
Q: How long does shipping take?
A: Orders are usually processed within 2–3 business days. Within Australia, delivery typically takes 3–7 business days. International orders may take 10–20 business days, depending on the destination.
Q: Do you accept returns or exchanges?
A: Yes. If your scarf arrives unused, in original condition and packaging, you may return it within 14 days of receiving your order. Please see our Refund Policy for details.
Q: How do I care for my silk scarf?
A: We recommend professional dry cleaning only. Keep your scarf away from water, rain, and chemicals. Store it flat and untied when not in use.
Q: Do you offer gift packaging?
A: Absolutely. Every Meowshroom scarf comes in our signature gift box, ready to delight.
Store Policies
Refund / Return Policy
We accept returns of unused items in their original packaging within 14 days of delivery. Return shipping costs are the customer's responsibility. Please contact us at [your email] before returning any item. Refunds will be issued once the product is received and inspected.
Shipping Policy
Orders are processed within 2–3 business days. Shipping times depend on your location:
Australia: 3–7 business days
International: 10–20 business days (may vary due to customs and local postal services)
Tracking numbers are provided once your order ships.
Privacy Policy
We respect your privacy. Your information will only be used to process your order and keep you updated about Meowshroom. We never share or sell your data. (Shopify provides a full privacy template, which you can link here.)
Terms of Service
By purchasing from Meowshroom, you agree to our store policies regarding returns, shipping, and privacy.