Terms of service

Meowshroom FAQ (Q&A)

Q: Where do you ship from?
A: All orders ship from Sydney, Australia, with love.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout. International delivery times vary depending on your location.

Q: How long does shipping take?
A: Orders are usually processed within 2–3 business days. Within Australia, delivery typically takes 3–7 business days. International orders may take 10–20 business days, depending on the destination.

Q: Do you accept returns or exchanges?
A: Yes. If your scarf arrives unused, in original condition and packaging, you may return it within 30 days of receiving your order. Please see our Refund Policy for details.

Q: How do I care for my silk scarf?
A: We recommend professional dry cleaning only. Keep your scarf away from water, rain, and chemicals. Store it flat and untied when not in use.

Q: Do you offer gift packaging?
A: Absolutely. Every Meowshroom scarf comes in our signature gift box, ready to delight.